Return Policy

1. Introduction

At Namron Ylad, we strive to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we're here to help. This Return Policy outlines the terms and conditions under which returns, refunds, and exchanges are accepted.

2. Returns

2.1 Eligibility for Returns

• Products can be returned within 7 days of receipt.

• To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.

• Proof of purchase, such as a receipt or order number, is required.

3. Process for Returns

3.1 Initiating a Return

• Contact our customer service team at sales@namronylad.com to initiate a return.

• Provide your order number, details of the product you wish to return, and the reason for the return.

3.2 Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

3.3 Inspection and Approval

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.

• If approved, we will process your refund or exchange within 7 days.

4. Refunds

4.1 Refund Method

• Refunds will be processed to the original method of payment.

• Depending on your payment method, it may take additional time for the refund to be credited to your account.

4.2 Partial Refunds

• Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

4.3 Sale Items

• Only regular priced items may be refunded; sale items are non-refundable.

5. Exchanges

5.1 Eligibility for Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item for the same product, contact us at sales@namronylad.com

6. Defective or Incorrect Products

6.1 Reporting Defects

• If you receive a defective or incorrect product, contact our customer service team within 3 days of receipt.

• Provide details and, if possible, photographic evidence of the defect or error.

6.2 Return Shipping for Defects/Errors

• We will cover the return shipping costs for defective or incorrect products.

7. Consumer Protection Act (CPA)

7.1 Cooling-off Period

• Under the CPA, you have a right to cancel your purchase within 7 days of receiving the goods for any reason without penalty, provided the goods are returned in their original condition and packaging.

7.2 Implied Warranty

• The CPA provides for an implied warranty of quality, ensuring that goods are reasonably suitable for their intended purpose, of good quality, free of defects, and durable for a reasonable period.

8. Contact Information

For any questions or concerns about our Return Policy, please contact us:

• Email: sales@namronylad.com

• Phone: 087 149 0025